Terms of Service
These Terms of Service set out the agreement between you and Shadystonewalk for use of the website, request and delivery of screening assessments, proposals, monitoring analytics, and any on-site services. By accessing or using our services you accept and agree to be bound by these terms. When we provide a written service agreement for a particular engagement the specific agreement governs that engagement and will prevail over these general terms in the event of conflict. Our goal is to be transparent about roles, responsibilities, data handling, and expected deliverables so that clients and partners have a clear baseline for project scope and outcomes.
Scope of services and proposals
Shadystonewalk provides remote screenings, site assessments, design recommendations, implementation work, and monitoring services. A proposal or statement of work describes the specific scope, deliverables, timeline, pricing, and acceptance criteria for an engagement. Services ordered through the website or provided in response to a screening request are subject to these Terms and any additional contractual documents signed by both parties. Unless otherwise specified, estimates of expected energy uplift and payback are modeling results based on available data and assumptions; actual performance will vary with site conditions, weather, and execution. Clients should retain monitoring systems and share necessary exports to enable measurement and verification. Shadystonewalk will use reasonable professional skill and care in delivering services, consistent with industry practices for solar performance engineering and field work.
Client data and intellectual property
Clients retain ownership of data they submit, including monitoring exports, site diagrams, and other uploaded content. By submitting files or granting access to monitoring platforms you grant Shadystonewalk a limited, non-exclusive right to analyze and use the data for the purpose of providing services and for measurement and verification. We may generate deliverables, models, and reports that reflect our work; unless otherwise agreed, Shadystonewalk grants clients a perpetual, non-exclusive license to use deliverables for their internal operations. Shadystonewalk retains ownership of our methodologies, templates, analytic tools, and any aggregated, de-identified results. Clients must not remove proprietary notices from deliverables and must not distribute Shadystonewalk proprietary tools without permission. Any feedback provided to Shadystonewalk may be used to improve services, subject to privacy protections described in the Privacy Policy.
Fees, payment, and cancellations
Fees for services are stated in proposals or on invoices. Payment terms are specified in the relevant agreement, typically net 30 days unless otherwise agreed. Late payments may incur reasonable charges and may delay deliverables. For scheduled fieldwork, clients should provide access and approvals required by the agreed schedule; cancellations or rescheduling within a short notice window may be subject to reasonable fees to cover mobilization and labor costs. For recurring monitoring or dashboard services, termination provisions are included in the service agreement. Refunds for discrete deliverables are handled on a case-by-case basis and depend on the nature of the work and the stage of completion. For any billing questions contact [email protected] or the primary account representative identified in the proposal.
Limitation of liability and warranties
Shadystonewalk provides services using reasonable skill and care, but cannot guarantee specific energy yields or financial returns. Except where prohibited by law, Shadystonewalk disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. Our liability for claims arising from services, whether contract, tort, or otherwise, is limited to direct damages up to the greater of fees paid for the service or a defined cap in the relevant agreement. We are not liable for consequential, incidental, indirect, special, or punitive damages. Clients should consider these limitations when planning capital decisions and may consult with independent advisors to evaluate risk. For urgent operational safety matters, clients should follow site safety procedures and contact Shadystonewalk immediately to coordinate mitigation steps; safety-related liabilities will be governed by the applicable engagement agreement and law.
Governing law and dispute resolution
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law rules. Parties will attempt to resolve disputes through good faith discussions. If an unresolved dispute arises, the parties may pursue mediation or arbitration as specified in a signed service agreement. Where injunctive or emergency relief is necessary to protect rights, either party may seek appropriate relief from courts of competent jurisdiction. These terms do not limit any party's right to seek provisional remedies in aid of arbitration or to pursue claims in courts where mandatory jurisdiction applies.
Changes and contact
Shadystonewalk may update these Terms from time to time. Material changes will be published on this page with an updated effective date. Continued use of services after changes indicates acceptance of the updated Terms. For questions about these Terms, service agreements, or specific engagements contact us at:
Shadystonewalk
4321 Solar Boulevard, Suite 200
Austin, TX 78701, United States
Phone: +1 (512) 203-8421
Email: [email protected]